Restructuring of an international service provider

  • © Gorodenkoff –

    Restructuring of an international service provider

Our Customer

Private investor group


Leading provider of technology-based customer care solutions for smartphones and other electronic devices with approximately 1,300 employees

Our Role

Interim Chief Finance Officer


Sven Merkel


  • Negative operating result, high level of debt and break of covenants leads to liquidity and confidence crisis
  • Consolidation of the national companies inefficient and incomplete, which led to wrong investment decisions
  • No uniform management reporting of the various subsidiaries and lack of uniform group-wide KPIs
  • A major subsidiary with inadequate internal controls but enormous cash needs for further growth
  • Inefficient processes in production lead to long delivery times and a lack of delivery reliability
  • Significant quality costs and customer complaints
  • Unfocused product portfolio and investment decisions without uniform evaluation criteria for investment decisions
  • Capital increase necessary to secure going concern


  • Establishment of an interim Chief Finance Officer, who immediately started to develop a restructuring concept and immediately implemented measures to secure liquidity
  • Recruitment of a strategic purchasing manager, who also consolidated the purchasing departments of the foreign subsidiaries
  • Establishment of a new controlling team and rapid development of uniform management reporting across all subsidiaries. And introduction of a Group Accounting Manual.
  • Negotiation with owners to refinance the company and implementation of two capital increases

Selected Results

  • Successful refinancing of the company (volume: approx. EUR 10 million)
  • Restructuring of the finance team (exchange of 80% of the finance staff)
  • Realization of significant savings in purchasing and reduction of working capital
  • Improvement of management reporting and this already on the 9 working day of the following month for all group companies

Get in touch

We will get back to you as soon as possible

Restructuring of an international service provider

Do not hesitate and let us advise you – discretion is guaranteed